United Bank for Africa Plc has reversed its decision barring its customers from using ATM their cards for betting, p*rn and other controversial services.
The reverse is coming after its customers criticized the decision with many threatening to withdraw from the bank.
The bank had earlier on Thursday announced that it would ban the use of its cards from making purchases such as jewelry, po*nography and betting etc.
The bank today reversed the decision in a mail it sent to its customers saying that the cards can now be used on any credible platform and for the purchase of any service the card holder desires.
The new email, signed by Executive Director, Group COO, Mr. Chukwuma Nweke, reads:
"In our relentless bid to continuously provide excellent services to our customers, we work hard to protect your transactions and Identity.
We recently sent you correspondence indicating that your cards would be protected from certain risky sites.
We have listened to you and have heard that this is not in line with your expectations. We have immediately made adjustments accordingly.
Please be informed that all sites have been unblocked and you can now transact on any platform globally that you would like to whilst we continue to provide surveillance on some high risk activity points to protect your transactions.
We apologise for any inconvenience caused and will continue to work hard to serve you better."
Sincerely,
Chukwuma Nweke
Executive Director, Group COO
The reverse is coming after its customers criticized the decision with many threatening to withdraw from the bank.
The bank had earlier on Thursday announced that it would ban the use of its cards from making purchases such as jewelry, po*nography and betting etc.
The bank today reversed the decision in a mail it sent to its customers saying that the cards can now be used on any credible platform and for the purchase of any service the card holder desires.
The new email, signed by Executive Director, Group COO, Mr. Chukwuma Nweke, reads:
"In our relentless bid to continuously provide excellent services to our customers, we work hard to protect your transactions and Identity.
We recently sent you correspondence indicating that your cards would be protected from certain risky sites.
We have listened to you and have heard that this is not in line with your expectations. We have immediately made adjustments accordingly.
Please be informed that all sites have been unblocked and you can now transact on any platform globally that you would like to whilst we continue to provide surveillance on some high risk activity points to protect your transactions.
We apologise for any inconvenience caused and will continue to work hard to serve you better."
Sincerely,
Chukwuma Nweke
Executive Director, Group COO
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